School Photos FAQ

How do I place an order?

Your school/centre will provide you with a link to access the online order portal where your order can be made and paid online for each of your children in a single order. The link can be used on your home computer, mobile phone or tablet. The process is simple but please contact Budd Photography if you encounter any technical issues with your order.

The access code doesn't seem to be working? What options can I try?

We apologise for any technical issues with placing your order, and understand the frustration when technology just doesn’t do what it is meant to do.  I would suggest trying the following steps

  • Please ensure you have entered this URL: orders.buddphotography.com.au
  • Try using a different browser (eg. google chrome, safari etc)
  • Try using a different device (eg. different phone or computer)
  • Try clearing your cookies/browsing data on your devices
  • Try using incognito/private browsing mode

If you are still experiencing issues, please email Roslyn (roslyn@buddphotography.com.au) with a detailed description and screenshots of what is happening and we can work with you to resolve the issues.  Thankyou for your patience.

It is the preference of the school and Budd Photography for orders to be placed online, however, if this is not possible, please collect an order form from the office and return completed form to school office BEFORE photo day with correct cash payment in an envelope. Please ensure only ONE child per order form. All care will be taken for manual orders, however, we accept no responsibility for lost/missing orders.

No. All order transactions are made either by secure online payment, or cash payments via the manual order form obtained from the office.

All orders placed after photo day will need to done as online orders only.

General orders can be placed up to approximately 1 week after photo day without additional fees.  However, once the school approves printing, the online orders will close until the products are delivered to the school/centre.  After this time the online orders will then be available for up to 3 months.  Please note that a late order fee of $15/order will be applied, due to the additional admin for the processing of late orders and postage costs.

Please note that late orders for sibling orders are NOT possible and all sibling photos must be ordered and paid for BEFORE photo day.

Sibling photos are only taken when an order has been received BEFORE photo day.

Online orders for siblings close at least one business day before photo day to ensure that we have time to prepare the necessary details for photo day.

Please order the request on the eldest child’s order only and ensure the details of each child in the photo are listed with name and class in the details.

Some schools will also request that you nominate a specific time for your children’s photo to be taken (generally before school time). Please follow this process if required.

It is the decision of the school to choose whether the group photos are presented as traditional style group (all students in class grouped together for a single photo) or individual composite style (each individual student image used in a collation of images for every student in the class).
Advantages of Individual composite groups

  • able to include students that were not able to be present for the day of photography if a catchup day is arranged
  • opportunity for each student to look their best as traditional style group photos can be daunting for some students, especially in the younger grades
  • physical distancing can be maintained to minimise spread of infection amongst the students and staff.

Depending on the school location and schedule there may be a ‘catchup’ day arranged, generally about a week after the main photo day. This will be another opportunity for any absent individuals and sibling photos to be taken.  If your child still misses their photo opportunity you can request a refund or modification of your order.  Please contact as early as possible after photo day to make arrangements for any changes.

If the school has chosen individual composite style images for the group photo, and your child attends the catchup day, your photo order will be processed as normal.

If the school has chosen traditional style group photos, your student will be marked as ‘absent’ on the group photo and your order will be processed as normal. If you would like to arrange a ‘custom group photo’ with an inset of your child on the group photo this is an additional cost and can be arranged by contacting Budd Photography via email.

Digital files are available for purchase for individual portraits and sibling photos.  Digital files are delivered via email within 2 day of the delivery of products to the school/centre.

The time required for processing orders depends on a number of factors. The general timeframe is approx. 4-6 weeks from the time of approval of all names and details from the school. Please note that the school staff can often take a couple of weeks before all approvals are made.

At the checkout stage of your order you can select the option for how you would like your photos delievered as:

  1. Sent home with student
  2. Kept at school office for collection
  3. Posted to address within Australia (at additional cost)